Terms and conditions

1. How to order tickets

1.1 Single tickets

The customer is not limited in the number of tickets he or she wishes to purchase at the normal rate.

Orders are processed by the Fondation du Septembre Musical on a first come, first served basis according to availability.

1.2 Group requests

Reservations for groups start from the opening date of the ticket office under the same conditions as for single tickets. For any group reservation request, the organiser may contact directly the ticket office of the Fondation du Septembre Musical in order to discuss possible special conditions for the reception of this group

2. Prices and payment

The prices are shown on the basis of the normal rates applicable at the time of the order. The Fondation du Septembre Musical reserves the right to change the prices of the shows at any time. However, these modifications will have no effect on the prices of orders being processed or already confirmed.

The special rate of CHF 10.- is reserved for young people under 16 years of age and for students/apprentices on presentation of a legitimation card. The offer is limited to one ticket per person per concert. It is offered on certain categories for venues in numbered seating configuration and in the A category for venues in free seating. This offer cannot be combined with any other advantage and is subject to availability. This rate is only available on our webshop via www.septembremusical.ch, in some of our points of sale, by telephone, by order form and at the evening cashier. This discount cannot be retroactive. According to availability only.

Shipping and handling costs are CHF 4.- per order for A-post Priority shipping (at your own risk) or CHF 10.- per order for registered mail shipping (upon customer request only), these amounts are to be added to the total.

The payment of an order is made by credit card or by postal / bank transfer ( for orders by phone and order form only) to the account of the Fondation du Septembre Musical.

For print@home tickets purchased on www.septembremusical.ch, payments by credit card (Visa, Mastercard), Postcard, Postfinance and Twint are only accepted.

There is no surcharge for internet orders.

On www.septembremusical.ch the payment is made under the terms and conditions of the Saferpay payment system. All information is protected and encrypted before transmission to the processing centre. This security is ensured by SSL2 and certified by the Payment Card Industry.

Once the tickets have been invoiced, no modification or refund will be accepted. Any method of payment not provided for in the present terms and conditions of sale will be refused by the Fondation du Septembre Musical.

3. Order processing

For national orders placed by order form or by telephone, the tickets are sent by priority mail (CHF 4.00 postage and handling fee at the customer's risk) or, upon request, by registered mail (CHF 10.00 postage and handling fee). The processing fee for international orders is CHF 4.00 and tickets will under no circumstances be sent by post, they will have to be picked up at the evening cashier on the evening of the first concert chosen. However, a written confirmation may be sent at the customer's request only.

4. Programme change

As the programme is established in advance, the Fondation du Septembre Musical reserves the right to modify the programme or the distribution if necessary, or if the conditions are not met to present the planned concert. Programme changes do not give the right to a refund or exchange.

Only the postponement/cancellation of a concert due to the Fondation du Septembre Musical can give the right to a refund. The value written on the ticket paid by the client will be refunded upon request. Tickets for a cancelled concert must be sent back to the Fondation du Septembre Musical within three months of the official cancellation notice.

If the concert must be interrupted, the tickets will not be refunded.

5. Ticket distribution

Tickets printed at home by the customer must be printed on white, legible A4 paper.

Tickets ordered by telephone or by mail will be issued after receipt of payment and sent by postal mail to the address indicated at the time of ordering. The Fondation du Septembre Musical cannot be held responsible for the loss, theft or delay in delivery of tickets.

Any ticket order that could not be sent due to an unreported change of address will not be refunded.

Tickets ordered from abroad will not be sent by post but will be delivered upon presentation of a confirmation at the evening cashier.

Duplicate: No duplicate will be issued unless specifically agreed by the Fondation du Septembre Musical. A fee of CHF 10.00 will be charged. Please note that each duplicate cancels definitively the original ticket, and therefore could not be used to pass the access control in the concert hall under any circumstances.

6. Conditions of use of the tickets

Tickets are not taken back, exchanged or refunded even in the event of loss or theft.

They must be presented on request and are not valid without the control counterfoil.

Any resale of tickets at a price higher than the one printed on the ticket is prohibited.

The buyer is solely responsible for his ticket. He assumes full responsibility in case of theft, loss or fraud. Each ticket is unique: the bar code it contains will be scanned at the entrance and will only allow admission of one person. Thus, only the first person to present the ticket will be admitted to the performance. For this reason, it is forbidden to reproduce, duplicate or forge the ticket in any way.

7. Admission to the concert halls

Each ticket entitles the holder to only one seat and is only valid for the concert indicated.

Out of respect for the public and the artists, once the concert has started, access will only be permitted to the available seats and at the appropriate time, upon indication by the festival staff.

Numbered seating is no longer guaranteed after the concert start time indicated on the ticket.
To be valid, tickets must not be detached from their control stump.

Electronic tickets must have a barcode of the original size, legible and unsoiled. This bar-coded ticket is unique. Its validity will be checked before entering the concert hall. The ticket is valid only once: photocopies, imitations and forgeries will not be accepted.

It is strictly forbidden to photograph, film or record the concerts. Failure to comply with this rule may result in a penalty up to and including confiscation of the material and immediate expulsion from the Festival grounds. It is forbidden to bring into the concert venues any glass containers, pyrotechnics and in general any object that presents a danger to others.
Mobile phones must be switched off during the concert.

8. Complaints

Requests for refund accompanied by a medical certificate are not automatically reimbursed and will be examined by the Management of the Fondation du Septembre Musical. Only the person concerned by the medical certificate can claim reimbursement of his/her tickets.

Subject to the preceding provisions, any complaint must be made in writing and sent to the Fondation du Septembre Musical by registered mail with acknowledgement of receipt, to the following address: Fondation du Septembre Musical – Ticket office - Chemin des Terrasses 10 - 1820 Territet - Switzerland.

9. Applicable law and place of jurisdiction

In the event of a dispute, the GTC in force at the time of purchase shall be used as the legal basis. These Terms and Conditions are governed by Swiss law, to the exclusion of any other foreign law.

The place of jurisdiction is Territet, Switzerland.

Chemin des Terrasses 10

December 2018